Customer Focus Business Strategy

The current trend in the automotive industry is having the effect of involving more people over a wider geographical area.

Our customer-focus strategy targets customer access, communications, technical input and team membership as priorities.

 

Dedicated management and engineering resource on customer site. Planning in-house outsource work requirements in conjunction with customer staff. In responding to short term engineering requests GCL establishes and updates a specific database of customer-experienced contract engineers and experienced engineers who live within daily travelling distance of customer sites. Training plans and advanced resource planning. Managing and controlling in-house outsource work by GCL project teams in customer facilities. Control of budgets, timing and changes etc in line with project-by-project work element and responsibility definitions. Co-ordinating component supplier support requirements (engineering, workshops, etc). Database management and release interface. Feeding in customer/GCL 'best practice' developments at regular intervals.